Order Information-This section applies to International
Orders Only. All International orders that are cancelled after the merchandise has been
shipped will forfeit the applied shipping cost.
products catalog and advanced ordering system make it easy for you to
browse our thousands of products. You can make your secured purchase online or call us at:
You may call us during our normal business
hours, 10AM to 5PM (Pacific Time) Monday - Friday
You may FAX us your order 24 hours a day, 7 days
Cashier's check, money order or acceptable charge
card information must accompany your order and shipping is within the continental United
States. Please confirm that the shipping name and address matches the billing name and
address. We will not complete an order that does not meet this criteria.
For International orders, only money orders
in U.S. funds payable through the U.S. bank clearing systems (drawn on a U.S. bank) and
Paypal can be accepted.
To place an International order, please do
the following: 1. Verify product availability and shipping costs with us by completing the
order online for the specific product. Your total price including shipping will be
automatically calculated. Please confirm that the shipping name and address matches the
billing name and address. We will not complete an order that does not meet this criteria.
You will then receive an email confirming your order. If you select Paypal as your payment
option, please wait for our confirmation email before submitting your payment to Paypal.
We accept Visa ,
MasterCard, American Express, Discover and PayPal cards for United States
sales only. Please have your credit card information ready when calling. We
will require your credit card number, expiration date and your name as it
appears on the credit card. Your signature is required on Mail and Fax Orders.
We do not accept COD orders.
Orders delivered within the state of California
require us to collect California State Sales Tax unless we have a resale card on file.
Please add 7.25% state sales tax for orders delivered within Los Angeles County. We will
add state sales tax for orders delivered to all other counties within California.
Shipping Charges - U.S.A.
Shipping and handling charges are calculated at
time of order.
Shipping Charges - FOREIGN
Customers outside the United States are
responsible for all shipping and handling charges including but not limited to duties,
import or export fees etc. Please check with your local agencies regarding rates. We will
ship as per your instructions and will assist you in any way we can. If sufficient
shipping is not included, your order will be returned.
Shipping Charges - RUSH ORDERS
We recommend UPS Next Day Air Service or UPS
Second Day Service if express shipping is requested. We will also use Federal Express or
other express freight companies if requested. We try to ship these orders the day they are
placed. We charge the normal U.P.S. Red, U.P.S. Blue, FED EX or specified express carrier
fee plus a $5.00 handling fee for any order where special shipping or handling is
Except during busy holiday and rush periods, all
orders are processed and shipped within two working days of receipt. If an item is out of
stock, but expected within a few days, we will hold the order until the item arrives. If
you do not want your order held for out of stock items, please let us know. Delivery via
U.P.S. is usually made within 7 working days.
We try to be as accurate as possible but errors do
happen. If you have a problem with your order please call us at:
We stand behind our products at JMAC Electronics, and will gladly accept merchandise
returns subject to the guidelines below. At your option, we will replace the product or
refund your payment. Call or
e-mail the Customer
Service Department and request an RA (Return Authorization) number, which will be valid
for 30 days.
- Place the original package inside another shipping carton, along with a copy of your
invoice and a brief explanation of why the original merchandise is being returned. Do not
mark on the original container or use as a shipping carton.
- Print the RA number legibly on the outside of the outer shipping carton in bold, visible
- Freight collect or COD returns cannot be accepted.
- Parts received by JMAC without an RA number and copy of the invoice may be returned to
you COD for freight charges incurred or held for processing until it has been determined
that the return was made for justifiable reasons.
- A 15% restocking charge will be imposed on parts and a 20% restocking charge will be
imposed on test equipment returned due to customer error.
- All parts must be returned with all accessories enclosed in the original packaging.
- To receive a credit or refund, parts must be returned within 30 days. Incorrect orders
must be reported within 30 days.
- When returning
merchandise, please place the original package inside of a shipping
carton. Do not use the original container as a shipping carton.
A Return Authorization Request is
necessary. Let us know what the problem is and please return any paperwork you receive
with your order. Please include a phone number. We will rectify any problems promptly.
Please make all claims within 3 days of receipt of your order.
DOA/defective products are returned for REPLACEMENT ONLY
with the same product/model. Deviations from this policy may result in Returns
Processing service charge.
We Are Not Responsible For Printing Errors.
Quantities Are Limited.
Prices Are Subject To Change Without Notice.
Some Pictures May Vary From The Actual Item.
Quantity Pricing Is Subject To Freight Considerations.